Support
Frequently asked questions
Does the hardware include a Starlink subscription?
No. Hardware purchases don't include a Starlink subscription. Service plans depend on your location and are arranged separately.
How do I pay?
With USDT on the TRON (TRC20) network. After checkout you'll see the exact amount, the receiving address and a QR code.
Why does my amount have extra cents?
We add a unique amount under 10 cents so we can match your payment to your order, for example 700.065 USDT. Send the exact amount.
When is my order confirmed?
Once we find your payment on the blockchain. Clicking a button does not confirm payment.
What if I send the wrong amount?
Underpayments, overpayments and late payments go to our team for a manual check. Contact support with your transaction hash.
Can I pay with USDC or another network?
No. We accept only USDT on TRON (TRC20). Funds sent in other tokens or on other networks may be lost.
What is your refund policy?
You can request a full refund within 14 days of delivery. Items must be unused and complete, in their original packaging. See our returns policy for details.
Where do you deliver?
We confirm every destination. If we can't deliver to you, we contact you before doing anything else.
Will you ask for my passwords?
Never. We will never ask for your Starlink password, wallet seed phrase or private keys.